FAQ
Welcome to the BnBStay FAQ page! Here you’ll find answers to some of the most common questions about booking, payments, cancellations, and your stay. If you don’t see your question here, feel free to contact us at support@bnbstay.com or +07375 397546/07737153869.
Booking FAQs
How do I book a villa with BnBStay?
Booking is easy! Browse our curated selection of villas, select your preferred dates, and follow the simple checkout process. You’ll receive a confirmation email once your booking is complete.
Can I request specific villa features?
Absolutely! Use the filters on our website to search for villas with specific amenities, such as private pools, beachfront locations, or pet-friendly options.
Is the villa I see on the website guaranteed to be available?
Our listings are updated in real time. If a villa is shown as available, you can book it immediately. However, some bookings may require additional confirmation from the property owner, which we’ll handle for you.
Payment FAQs
What payment methods do you accept?
We accept major credit cards, debit cards, and secure online payment methods like PayPal. All payments are processed securely.
Do I need to pay a deposit?
Yes, a non-refundable deposit is required to secure your booking. The remaining balance is due 8 weeks before your arrival date.
Are there any hidden fees?
No, we believe in transparency. All costs, including taxes and service fees, are clearly detailed at checkout.
Cancellations and Amendments
Can I make changes to my booking?
Yes, you can request changes to your booking, such as dates or villa selection. Amendments are subject to availability and may incur additional charges.
Do I need to pay a deposit?
Yes, a non-refundable deposit is required to secure your booking. The remaining balance is due 8 weeks before your arrival date.
Your Stay
What time is check-in and check-out?
Check-in is from 4:00 PM, and check-out is by 10:00 AM. Early check-in or late check-out may be available upon request and subject to additional fees.
Are linens and towels provided?
Yes, all villas include clean linens and towels. Some properties also provide beach towels; check the villa description for details.
Is Wi-Fi included?
Most villas offer complimentary Wi-Fi. Please check the villa details to confirm.
What should I do if there’s a problem during my stay?
Contact our local representative or customer support team immediately. We’re here to help resolve any issues promptly.
Policies and Other Questions
Are pets allowed?
Some villas are pet-friendly, while others are not. Use the search filters or check the villa’s description to find properties that welcome pets.
What happens if something gets damaged during my stay?
Guests are responsible for any damage caused during their stay. A security deposit may be held and adjusted to cover damages if necessary.
How do I know my booking is secure?
BnBStay uses secure payment systems and adheres to strict data protection protocols to ensure your information is safe.
If you have any further questions, please don’t hesitate to reach out. We’re here to make your villa holiday as smooth and enjoyable as possible!