Frequently Asked Questions

Some owners request a marketing name for privacy or branding. The villa name you see on our website is the one we use consistently across your booking documents.

We include approximate travel times in listings where possible. If you tell us your preferred airport or arrival method, we can confirm the best route and estimated transfer time.

It depends on the location. Some villas are walkable to restaurants and shops, while others are more secluded. If you share your plans (relaxing villa stay vs exploring), we’ll advise what works best.

Often yes. Many villas can arrange private chefs, BBQ catering, or meal delivery — subject to availability and local rules.

In many areas, yes. We can help arrange pre-arrival shopping, welcome hampers, or grocery delivery if the supplier supports it.

Some villas allow weddings/events, others do not. If events are permitted, there may be extra fees, stricter occupancy rules, higher deposits, or supplier approval required. Always ask before booking if this matters.

We don’t arrange flights directly — we focus on villa accommodation. However, we can share guidance on the nearest airports and best routes.

Yes, in many destinations we can recommend or arrange trusted transfer providers, especially for larger groups.

In some locations we can connect you with local childcare services, subject to availability and local regulations. This is usually arranged directly with the provider.

Yes — tell us what you have in mind (cake, decorations, balloons, champagne, etc.) and we’ll advise what’s possible at your villa.

Yes. Maximum occupancy normally includes children and infants, unless the supplier states otherwise.

Some villas provide them free, some on request, and some for an extra charge. Availability can be limited, so please request these early.

Some villas offer pool heating, others don’t. Heating is often an extra cost and must be requested in advance.

“Heated” doesn’t always mean “hot.” In cooler months, pool heating improves comfort but can’t guarantee a fixed temperature because weather conditions affect heat retention.

Usually yes, but some destinations have seasonal pool availability, maintenance schedules, or safety rules. If there are restrictions, we’ll confirm them.

Most do not, but a small number of properties may have an owner or caretaker living nearby or on the grounds (in a separate area). If this applies, it should be stated on the listing — and you can always ask us to confirm.

In most cases, yes — but not always. If English-speaking support is essential, tell us and we’ll confirm for that specific villa.

Most villas provide an information pack or local recommendations. Some also have a concierge/local manager who can assist during the stay.

Only if the supplier explicitly allows it in writing. Many villas have strict no-party rules. If events are permitted, additional fees, deposits, and guest limits often apply.

Bed sizes can vary by country and property. We’ll confirm exact configurations if it’s important to your group.

This depends on destination — beaches, boat trips, hiking, wine tours, water sports, family attractions, nightlife, etc. Tell us your vibe and we’ll recommend the best areas.

Most villas have set check-in/check-out times for cleaning schedules. Flexibility depends on availability either side of your stay. If you need early check-in or late check-out, ask and we’ll request it.

Some do, some don’t, and sometimes it’s only in bedrooms. The listing should state this, but if it’s essential, we’ll confirm for your villa.

We may record or monitor calls for training, quality assurance, and to help resolve any disputes. This also helps us make sure we capture booking details accurately.