BnBStay (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We may collect and process the following types of information:

• Personal Information: Includes your name, email address, phone number, billing address, and payment details provided when making a booking.
• Booking Information: Details of your reservations, including villa preferences, travel dates, and party size.
• Technical Data: IP address, browser type, operating system, and other information collected through cookies and similar technologies.
• Communications: Records of correspondence with us, including customer service inquiries and feedback.

We use your information to:

• Process and manage your bookings and payments.
• Communicate with you about your reservation, including updates and confirmations.
• Provide customer support and respond to inquiries.
• Improve our website and services through analytics and user feedback.
• Comply with legal and regulatory requirements.
• Send promotional materials and offers (where you have opted in to receive them).

We may share your information with:

• Villa Owners and Service Providers: To facilitate your booking and provide requested services.
• Third-Party Payment Processors:: To securely process payments.
• Legal Authorities: If required to comply with legal obligations or protect our rights.
• Marketing Partners: For promotional purposes, but only with your consent.

We do not sell or rent your personal information to third parties.

We use cookies and similar technologies to enhance your browsing experience, analyze website performance, and personalize content. By using our website, you consent to the use of cookies in accordance with our Cookie Policy. You can manage your cookie preferences through your browser settings.

We retain your information only as long as necessary for the purposes outlined in this policy or as required by law. Booking and financial records may be retained for a longer period to comply with legal obligations.

We implement appropriate technical and organizational measures to safeguard your information against unauthorized access, disclosure, alteration, or destruction. While we strive to protect your data, no security measure is completely foolproof. Please notify us immediately if you suspect any unauthorized use of your information.

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the information we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your data, subject to legal obligations.
• Restriction: Request restrictions on processing your data in certain circumstances.
• Data Portability: Request transfer of your data to another service provider.
• Withdrawal of Consent: Withdraw consent for marketing communications.

To exercise these rights, please contact us at info@bnbstay.co.uk.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. Please review their privacy policies before submitting any personal data.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website, and significant changes will be communicated to you where appropriate.

If you have questions about this Privacy Policy or how we handle your data, please contact us:

• Email: info@bnbstay.co.uk
• Phone: 07375397546/07737153869

By using our website and services, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.