Bnbstay — Booking Conditions

Prices, Currency & Obvious Errors

• All prices shown are for accommodation only, unless we state otherwise. Flights, transfers, insurance, concierge extras and local taxes are not included.
• Prices are shown in [EURO] (or as otherwise displayed). If we show helpful equivalents in other currencies, they are indicative; your card provider may apply its own FX rate/fees.
• We reserve the right to correct obvious pricing or availability errors (for example, a €0 or wildly incorrect nightly rate pushed via API). If an error affects your booking, we'll notify you promptly. You can accept the corrected price or cancel for a full refund of monies paid.
• We may update prices at any time before you pay your deposit.

Deposits, Balance & Payments

• A 30% non‑refundable deposit is required to confirm a booking.
• The remaining 70% balance is due 8 weeks before arrival.
• Bookings made within 8 weeks of arrival require 100% payment at the time of booking and are non‑refundable.
• If we do not receive your balance on time, we may cancel your booking and retain the deposit as a cancellation charge.
• We may ask the Lead Guest to complete ID/payment verification to prevent fraud. Failure to complete verification on request may result in cancellation and refund (less any irrecoverable fees).

Security/Damage Deposits & Card Authority

• Some properties require a refundable security deposit (typically £500–£2,000, amount set by the owner). This may be pre‑authorised on a card or paid by bank transfer before arrival.
• Subject to inspection after check‑out, deposits are refunded (less any deductions for damage, missing items, excessive cleaning, rule breaches or unpaid charges).
• By booking, the Lead Guest authorises the owner/manager (or Bnbstay, where applicable) to charge the payment card up to the deposit value for damage/losses evidenced by invoices/quotes.
• If this matters to you, please ask before booking whether a deposit applies and the exact amount.

Cooling‑Off (most properties)

• For bookings made more than 8 weeks before arrival, most properties offer a 48‑hour cooling‑off period after confirmation, during which you may cancel free of charge.
• The cooling‑off does not apply to bookings made within 8 weeks of arrival or where an owner/supplier imposes different rules.
• If this matters to you, please ask us before booking whether your chosen property qualifies.

Guest Cancellations

• After any cooling‑off, the deposit is always non‑refundable.
• Cancellations within 8 weeks of arrival incur a 100% charge (no refund of the balance).
• All cancellations must be in writing (email) from the Lead Guest and take effect from the date we receive them.
• We strongly recommend comprehensive travel insurance that covers cancellation, curtailment, medical and personal liability.

Changes & Cancellations by Bnbstay / Supplier

It is rare, but if your property becomes unavailable (e.g., serious damage, sale of property, withdrawn by owner), we will:

• (a) make every reasonable effort to offer an equivalent or higher‑standard alternative at no extra cost; or
• (b) if no suitable alternative is available or acceptable, provide a full refund of monies paid for accommodation.

We are not liable for consequential costs (e.g., flights, car hire). Please ensure your insurance covers these.

Force Majeure

Events beyond our or the owner's reasonable control (including but not limited to natural disasters, extreme weather, pandemic impacts, government restrictions, strikes, war, utility outages or building emergencies) are force majeure. Where these prevent or materially affect your stay, we and the owner shall not be liable. We will work with you to postpone or offer a credit note where possible; cash refunds are not guaranteed under force majeure.

Amendments by You

• Name changes and reasonable date moves may be possible subject to owner approval, availability and any price difference.
• An admin fee may apply. Some changes are treated as a cancellation and re‑booking under Section 5.

Conduct, Parties & Neighbours

• Villas are for quiet residential use by the booked party only. Parties, events, commercial filming or photo shoots require prior written consent.
• No parties / no unauthorized visitors. Breach may lead to immediate eviction without refund and deductions from the deposit.
• Please respect local noise rules and neighbours (particularly late evening/overnight).

Age, Occupancy & Guests

• Minimum age to book: 18. The Lead Guest must be staying at the property.
• Do not exceed the maximum occupancy stated on the listing (including infants/children). Extra overnight guests are not permitted without written approval.
• Some owners will not accept certain youth/single‑sex group types. If relevant, ask before booking.

Pets, Smoking & Vaping

• Pets are not permitted unless a property is explicitly listed as pet‑friendly and we confirm in writing.
• No smoking or vaping indoors. Evidence of smoking may incur a deep‑clean charge and fabric replacement where needed.

Health, Safety & Use of Facilities

• Use of pools, hot tubs, gyms, saunas, BBQs, fireplaces and any equipment is at your own risk. Children must be supervised at all times.
• Pool safety standards vary by country. Fences/alarms may not be present unless stated.
• Do not tamper with pool plant, heaters or safety equipment; charges may apply for misuse.
• EV charging only where explicitly permitted; fees may apply. Do not run cables through windows or use domestic sockets for EVs.

Cleaning & Care of the Property

• Standard end‑of‑stay cleaning is included. Please leave the property reasonably tidy (wash dishes, empty obvious rubbish, clean BBQ if used).
• Extra or excessive cleaning (e.g., stained linens/sofas, heavy BBQ cleaning) may be deducted from your deposit.
• Lost keys/lockouts may incur a call‑out/lock change fee.

Check‑in / Check‑out

• Check‑in: from 16:00 (4pm) | Check‑out: by 10:00 (10am)
• Variations may apply by property and season; any early check‑in/late check‑out must be pre‑agreed and may be chargeable.
• Exact address and access details are shared before arrival once full payment and any required verification/deposit are received. Please advise your ETA.

What's Included / Not Included

Included (unless stated otherwise on the listing):

• Exclusive use of the accommodation; bed linen and bath towels on arrival; standard end‑of‑stay clean; utilities (water/electricity); Wi‑Fi (where available).

Not included / On request (charges may apply):

• Pool heating, mid‑stay cleaning/linen changes, cots/highchairs, air‑conditioning surcharges, chef/catering, transfers, boat hire, activities, extra beds, grocery pre‑stocking, EV charging, local tourist/residence taxes payable in resort.

Utilities, Wi‑Fi & Local Conditions

• Utilities and Wi‑Fi are provided but speeds and reliability vary by location. Temporary outages or local water pressure issues may occur; we cannot guarantee uninterrupted service or accept liability for downtime.
• Holiday homes sit within living communities; insects, wildlife, agricultural or occasional construction noise may occur and are not grounds for cancellation. We will alert you of any known major works near a property prior to arrival where possible.

Special Requests, Accessibility & Allergies

• Tell us before booking about any essential needs (e.g., step‑free access, bedroom layout, allergies). We will confirm only requests we can guarantee in writing.
• Feather/down bedding, pets previously at the property, or agricultural environments may not be suitable for severe allergies unless we confirm otherwise.

Liability & Agency Status

• We act as agent for owners/suppliers. We will use reasonable skill and care in arranging your booking.
• Accommodation performance (condition, on‑site services) is the responsibility of the owner/manager. Our total liability, if we are found at fault, is limited to the amount you paid for the accommodation.
• We are not liable for indirect or consequential losses (e.g., missed flights, loss of enjoyment), or for failures due to force majeure.
• Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence, or other liability that cannot be excluded under law.
• Website descriptions are provided in good faith; details/amenities may change. If a material change becomes known pre‑arrival, we will tell you promptly.

Passports, Visas & Insurance

It is your responsibility to ensure you have valid passports/visas, meet any entry/health requirements and hold adequate insurance. We do not accept liability if you cannot travel due to documentation or health requirements.

Data Protection

We process your personal data to manage your booking and provide support, in line with our Privacy Policy. We may share necessary details with the owner/manager and service providers strictly for your booking.

Law & Jurisdiction

These conditions are governed by the laws of England and Wales. You agree that any dispute will be dealt with by the courts of England and Wales (or your local EU court where mandatory consumer protections apply).

Changes to these Conditions

We may update these Booking Conditions. The version that applies to your booking is the one in force on the date you paid your deposit.

During Your Stay — Problems & Assistance

• If something is not as expected, you must contact us or the local manager immediately during your stay so we can put it right.
• Claims raised only after departure cannot be effectively investigated and may limit any remedy.
• For emergencies, use the contact number provided in your arrival information.

Complaints After Return

If unresolved in resort, you must email support@bnbstay.co within 28 days of return with your booking reference and details. We'll investigate and respond. This does not affect your statutory rights.

Need Help?

If you experience any difficulty using our site, or if you need any information in an alternative format, please reach out to us:

• 📧 Email: info@bnbstay.co.uk
• 📞 Phone: 07375 397546
• 📞 Phone: 07737 153869
• 📨 Or use our Contact Form

We will respond as quickly as possible and do our best to accommodate your request.